I am currently a subscriber for Celcom D98 packages i paid RM 98 per month for their lousy services. I’m terminating this services
They promised to give me 3.6 Mbps but i never achieved that speed. 5GB Data Transfer Per month is not acceptable and nonsense.
For more information
.:Celcom Broadband Coverage Map:.
http://202.190.116.141/CelcomCoverageIIPub…comCoverage.jsp
.:Celcom Broadband Packages:.
Prepaid Weekly Package (RM 20/week – 384kbps)
:Highly Recommended for Testing before subscribe monthly package:
Network – UMTS 3G
Maximum average speed – 47KBps
Dial *118# or SMS Broadband Weekly sent to 28882 to subscribe. RM 20 will be deducted from your prepaid credit.
D68 (RM 68 – 384kbps)
Network – UMTS 3G
Maximum average speed – 47KBps
D98 (RM 98 – 3.6Mbps)
Network – HSDPA 3.5G
Maximum average speed – 1MBps (not sure)
-Package only- (Not Recommended based on current service status)
D68 (RM 68 / month)
D98 (RM 98 / month)
Contractless
Can terminate anytime as you like
Advanced payment needed during registration
7 days money-back guaranteed applied
5GB monthly data quota limit applied
-Package with Modem- (Not Recommended based on current service status)
D68 (RM 99)
D98 (RM 129)
Tied with 18 months contract
Can’t terminate in contract period, or penalty will be applied and the modem need to return back.
Advanced payment needed during registration
7 days money-back guaranteed NOT APPLICABLE in this package
5GB monthly data quota limit applied
Side note : Celcom currently apply the 5GB monthly data bandwidth quota. If the user passes 5GB, their connection automatically reduced to slower speed. (in bolded and red-colour statement below)
In clarifying your concern on Fair Usage Policy, we wish to share with you that Celcom takes customer experience very seriously and we have implemented the 5G Fair Usage Policy to ensure all customer enjoy the services equally.
Customers that exceed the set 5GB allocation will not be charged extra currently. They can still enjoy their connectivity however Celcom reserves the right to manage the customers speed to a lower bandwidth.
Similarly, the speed will continue at the reduced speed allocation until the end of that particular calendar month. On the first day of each month, customer’s bandwidth allocation counter will be reset to 0 and their speed will be reset back to their original subscribed speed.
Based on customer’s current package, if they have subscribed Celcom Broadband Advance (3.6Mbps), the speed will reduce to 128 kbps and if they have subscribed Celcom Broadband Basic (384 kbps) the speed will then reduce to 64 kbps.
Roughly 5 gigabyte is about 1200 songs in MP3 format, or 5 two-hour movies, or 10,000 content rich websites like www.yahoo.com.
Additionally, we noted your invaluable feedback regards to ‘Fair Usage Policy’ with utmost concern and the issue has been extended to the appropriate department for their deliberations.
It is hoped that the above could clarify the situation.
It was a pleasure serving you and we wish to extend our heart-felt thank you for your continued patronage and contribution to Celcom.
Best regards
Norsuzila Shaari
Communique Resources Centre
Customer Service
