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TM.Net New Crazy Streamyx Fair Usage Policy ( Throttling & Capping )

Streamyx is Malaysia’s premier broadband provider, hooking up Malaysians nationwide with the fast-paced online world.

The bandwidth provided by Streamyx gives you an unsurpassed Internet experience. Audio and video stream consistently. And you’re easily kept abreast with the complex applications and heavy websites that are now in vogue.

With Streamyx broadband you’ll be:

  • perpetually online
  • enjoying unlimited usage for a fixed rate, and downloading data at lightning speeds of up to 4.0Mbps!  ( This should be removed from www.streamyx.com )

Recently i wrote about the Fair Usage Policy of  TM.Net, recently they are cases line being capped by TM.Net due to high utilization, based on this new written fair usage policy the traffic is for P2P and not for other traffic.For those who are not using P2P Application and being capped please made a complaint to 1300889515 and make sure you choose technical support

This happened to all packages From 512kbps to up 4 Mbps connections.

What is the point having 4 Mbps connections if they enforced this kind of capping? It’s totally waste of time and money subscribing to those services, i hope TM.Net will review this fair usage policy and feel free to throttled P2P Connections and not for other traffic usage.

This is their new fair usage policy

http://www.streamyx.com.my/customer_care/customer_care.php?id=customer_care_fair_usage_policy

TM is committed to ensuring our customers receive the best broadband service at the most competitive price. To achieve this goal, we provide a contended broadband service. This means our Internet bandwidth (capacity) is catered to be shared by all our customers at any one point in time, to ensure we provide a satisfactory and acceptable performance on an equal basis to all our customers.

However, a small number of customers use more than their “fair share” of the Internet bandwidth provided by us. On average, about 10% of our customers are using a disproportionate amount of Internet bandwidth. These customers degrade the performance of our broadband service by taking bandwidth away from other customers, who use the service fairly.

For example, some customers use P2P or file sharing software, which constantly sends and receives videos and other types of very large files, throughout the day. These activities (download and upload continuously) use a lot of bandwidth and can significantly reduce the connection speed, which other customers are getting to access the Internet during peak hours. We don’t believe this is fair to the vast majority of our customers.

We wish to bring to your attention our traffic prioritization policy with regards to P2P and Fair Usage Policy. We would like to reiterate that the P2P throughput is subject to peers (seed) availability and their throughput as well.  Kindly note that TM does not have any control over peers’ availability or throughput.

The Fair Usage Policy automatically identifies the extremely heavy users and manages their bandwidth in order to protect the service of all our other customers. This traffic prioritization policy will protect the quality of service for the majority of our customers when they use the service, while at the same time, still allowing the extremely heavy users to continue to send and receive files with certain restrictions. With this policy in place, we will prioritize Internet activities like web browsing, live streaming, messaging applications and VOIP access while traffic to P2P sites will be given lower priority, due to the high bandwidth consumption of such services.

We wish to also highlight that as an Internet Service Provider (ISP), TM only provides access to the Internet and does not guarantee content delivery and performance where it is not within the domain of TM as an ISP. In fact, our international traffic management policy is designed to cater for all our customers so they have an optimal surfing experience within the normal limits of Internet usage.

As our priority is for all our customers to have a positive Internet experience, we wish to emphasize that it is important for all our customers to practice responsible usage of the allocated bandwidth based on normal usage.

We would like to reiterate that we are not against the use of P2P but we would like to educate our customers that the usage of excessive P2P does impact the overall service availability to our other customers.

TM does provide every customer with an allocated bandwidth, where other customers may use when not used by the others.  Unfortunately, the nature of P2P more often than not, takes more than their allocated bandwidth, thus causing undue setbacks for other users when they want to use the service.

As a responsible service provider, we believe it is our responsibility and commitment to educate and encourage responsible usage of the infrastructure we provide.

More discussion should be available here

Fair Usage Policy Discussion

Throttling By TM.Net

15 Responses to “TM.Net New Crazy Streamyx Fair Usage Policy ( Throttling & Capping )”

  1. perisik says:

    they are all liar now. They are restrict network content. Read here, http://forum.lowyat.net/topic/1507300 . we are now really facing those problems. No freedom in multimedia… unlimited access just chaos. They are all started to throttle content such as p2p, mkv, avi, streaming. we pay for the service & they are not admit their promise. The network service providers are taking a couple of steps back. Issue brought up by http://thestar.com.my/news/story.asp?file=/2007/2/8/focus/16811744&sec=focus a few years ago. Now, it does happen. TMnut (net) is the big sucks.

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  2. Sounds like you are trying to run something that was not made to work on your OS, most likely you are trying to run a 32bit app. Check out the windows support for 64bit vpn setup.

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    [Reply]

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  6. aloes says:

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  7. MarineSWS says:

    M’sians are such nice ppl… they seemingly know what’s out there in the world and how we are being screwed over by the monopolistic “INDEPENDENT service provider”. But we know better don’t we? ISPs like TM feed the public with a whole lot of crap and they get away with it cos… no competition is permit by the powers that be. So what do we end up with? Pay top dollar for shitty services. But we don’t mind cos we’ve been living with this crap for so long now.

    So we seek comfort in the fact that we, as an individual is being screwed, are ALL being screwed. Is there any recourse? Sure there is.. We huddle together and echo each other’s pain. Would the powers that be bother? Nah.. they are too busy cos there are just too many of us to screw over.

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  8. Internet Crazy says:

    You guys are crazy…Try using Maxis or digi then complaint. If you guys hate tm so much, then go ahead use other services. Or you guys afraid it will be even worst and costly or you guys are afraid that the other provider wont give a shit about your complaints like tm do..haha…malaysian. only know how to complaint..please be more appreciative..whatever it is, (whether you will hate me or not) complaint less…and we will “MAJU”

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  9. Internet Crazy says:

    Marine SWS..i dare you to live in other country and then jibe..c’mon la..stop complaining..what happen to peaceful country with appreciative malaysian. im not saying i support TM neither am i a TM personal, just quit complaining and enjoy..its like listening to metal songs. Slayer once say ” if you dont like our music, why bother listen to it and condemn it” so if you dont like TM why bother using it and make you sakit jantung. use other service and be happy

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  10. Internet Crazy says:

    Perisik..Tm Nut? Nice one..a good amrketing term for other provider..

    ___IM A NEUTRAL. I JUST HATE PEOPLE WHO WHINE A LOT> IM A STREAMYX USER. YES I DO FACE PROBLEM SOMETIMES BUT ITS OKAY> NOTHING IS PERFECT> I USED OTHER PROVIDER BEFORE AND IT WAS EVEN WORST>SO TO ALL PEACE YAH>>>___

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  11. Not to tell says:

    LOL! THEY SUCKED ALL THE BANDWITH FOR GOUVERMENT SERVANT TO WATCH PORN !

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  12. Hey man I only wanted to take the time to say I enjoyed reading your website.

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  13. aasaju says:

    Wow we sure complain alot. We should be thank full we are not like some poor nation that barely has any internet connection. We should compare ourselves to some war thorn country that is struggling to survive. We should not however compare our services to modern industrialised country. No no we should compare to worst not better. We malaysians want be be worst off not better. We should be happy and allow large monopolistic corporates take advantage of the little guy. We peasents should be happy with what was given not demand what we deserve.

    A malaysia
    Your truly humble servant/lapdog…….etc

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    [Reply]

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