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Are the cable SMW4 really fixed?

Here is the recent update for the cable fault. During this outage youtube.com speed has been improving at full speed. Not sure this is just temporarily or permanently. The speed for ftp is improving but no 100% at full speed. Hopefully TM.Net Network Operation Centre realized they still need to tune up the routing because a lot of people still complaining of their slow speed.

Kindly reply here for feedback regarding your speed.

COMPLETION OF CABLE WORKS ON SMW4

Telekom Malaysia Berhad (TM) is pleased to inform its customers that the repair works on the Southeast Asia – Middle East – Western Europe 4 (SMW4) submarine cable network between Palermo (Southern Italy) and Alexandria (Northern Egypt) linking Internet traffic from Malaysia to Europe and the United States (US), have now been fully completed.

TM has already recovered its bandwidth capacity for Internet traffic to Europe and the US to-date. TM Internet services have resumed normal operations since Friday, 30 April 2010. Therefore, all international links have been fully restored and our services have resumed back to normal.

We would like to thank our customers for their understanding and patience during the affected period. Customers can call TM at 100 or e-mail us at help@tm.com.my for any Internet related problems.

COMPLETION OF CABLE WORKS ON SMW4


Telekom Malaysia Berhad (TM) is pleased to inform its customers that the repair works on the Southeast Asia – Middle East – Western Europe 4 (SMW4) submarine cable network between Palermo (Southern Italy) and Alexandria (Northern Egypt) linking Internet traffic from Malaysia to Europe and the United States (US), have now been fully completed.

TM has already recovered its bandwidth capacity for Internet traffic to Europe and the US to-date. TM Internet services have resumed normal operations since Friday, 30 April 2010. Therefore, all international links have been fully restored and our services have resumed back to normal.

We would like to thank our customers for their understanding and patience during the affected period. Customers can call TM at 100 or e-mail us at help@tm.com.my for any Internet related problems.

2 Responses to “Are the cable SMW4 really fixed?”

  1. Ken says:

    I’m having the same problem as well… until today… is already 8th of may.. the connection to certain western website are still lagging… especially connecting western games… can streamyx explain about it? can i terminate my streamyx under contact without termination fees?? cause now i need to find another network operator to replace streamyx to keep my work on… which mean i’ve to pay EXTRA… can i terminate it with that reason? Quite dissapointed…

    [Reply]

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  1. [...] all necessary measures to ensure that customers experience minimal service interruption. Are the cable SMW4 really fixed Here is the recent update for the cable fault. During this outage youtube.com speed has been [...]


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