Here is the recent update for the cable fault. During this outage youtube.com speed has been improving at full speed. Not sure this is just temporarily or permanently. The speed for ftp is improving but no 100% at full speed. Hopefully TM.Net Network Operation Centre realized they still need to tune up the routing because a lot of people still complaining of their slow speed.

Kindly reply here for feedback regarding your speed.

Thousands of Internet users found themselves cut off for about an hour when TM’s Streamyx service was interrupted by what looks to be a nationwide service failure.

Irate Malaysians have taken to Twitter as well as popular tech forum Lowyat.net to declare unanimously: “Streamyx sucks!”

Gareth Davies, IT security consultant and popular blogger, made the effort to ‘ping’ the main TM server and his findings showed service failures across the board. Connections to Penang, Johor, and most of the Klang Valley were down, according to his findings.

“I’d like to know what happened, ” Davies (right) said. “It seems like the whole network just dropped.”

Davies, himself a long-time Streamyx user says this is the first such experience he’s seen.

“I’ve seen area blackouts but never anything on this scale.”

Twitter fury

Malaysians with access to alternate Internet connections, such as mobile 3G were quick to voice their displeasure at TM.

On Twitter, Streamyx customers labeled their tweets with the Twitter tag #streamyxsucks.

Besides voicing their frustration, users shared tips and experiences. One user reported being able to connect to the Internet by switching to Google’s DNS servers instead of TM’s.

On popular tech forum lowyat.net, users from all over Malaysia from Sabah and Sarawak to Johor and Penang reported their service issues in a thread. Some anecdotes proved fairly entertaining such as this one from the user jamince:

“Streamyx in my office – Kelana Jaya is down too. My admin called Streamyx to ask if our account had been suspended. They checked for a long time, then they answered: “Sorry, I’m not able to check because our office Internet is down too.”

Efforts to contact TM for clarification have proven futile as its support line was unreachable.

One Malaysian Twitter user, bongkerz claimed to have gotten through to TM’s customer service, who confirmed the outage but gave no reason to its cause.

To check this up u need to access your modem WEB Gui connect directly modem to your PC if ur gateway address is 192.168.1.1

Go to i.e or firefox browser type http://192.168.1.1  <– certain modem have different default ip address checkup your Modem Manual for instruction.

Pls note that u also can check how fast the ISP Capped your speed . If you subscribe to 1 Mbps the ISP should capped you at 1024kbps or 1524kbps. Having caps higher speed is better because u can enjoy higher speed but most ISP now capped ur speed via ur username example if u have 1 Mbps the best speed u can got is around 1.5 Mbps even though the isp capped you at 4024kbps

They are also certain issues when people subscribe 1 Mbps but the ISP capped their line at 512kbps so they can’t enjoy the true speed of their broadband. Using this tips u can check yourself whether you are capped at the correct speed.  Please note if ur ADSL is bad having high caps will have your attenuation noise higher that will cause DSL light to blink that’s why u have to read this tips.

Sample of 1 Mbps line Quality

SN Margin (AKA Signal to Noise Margin or Signal to Noise Ratio)
Relative strength of the DSL signal to Noise ratio. 6dB is the lowest dB manufactures specify for modem to be able to synch. In some instances interleaving* can help raise the noise margin to an acceptable level. The higher the number the better for this measurement.
> 6dB or below is bad and will experience no synch or intermittent synch problems
> 7dB-10dB is fair but does not leave much room for variances in conditions
> 11dB-20dB is good with no synch problems
> 20dB-28dB is excellent
> 29dB or above is outstanding

Line Attenuation
Measure of how much the signal has degraded between the DSLAM and the modem. Maximum signal loss recommendation is usually about 60dB. The lower the dB the better for this measurement.
> 20dB and below is outstanding
> 20dB-30dB is excellent
> 30dB-40dB is very good
> 40dB-50dB is good
> 50dB-60dB is poor and may experience connectivity issues
> 60dB or above is bad and will experience connectivity issues

Recently TM.Net has launch a new High Speed Broadband that we call UniFi but sadly it comes with bandwidth limitation unless you’re using a business packages. I think there’s a no point if you’re having a high speed broadband but have this kind of caps limitations.

Due to public comment via twitter and blog TM.Nut already put off the caps for now for VIP Packages. This is only temporary for now . So if you’re a heavy user just spend another RM 50 to get the Biz5 Packages so you can play safe. More will be updated soon