Israel announces plans to build national broadband network, increases fiber intake originally appeared on Engadget on Fri, 27 Jan 2012 19:35:00 EDT. Please see our terms for use of feeds.

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There are more than 70 million Orange customers across Africa and the Middle East, but only about 10 million are able to access the web from their handsets. That gap may be narrowing, though, now that the provider has decided to offer free mobile access to Wikipedia for users throughout the region. Under the program, users with an Orange SIM card and a web-enabled phone will be able to access the site as many times as they want, without incurring any data charges. Heralding the partnership as the first of its kind, Orange says its new initiative should make it easier for emerging market consumers to access the online encyclopedia, which Wikimedia Foundation director Sue Gardner described as a "public good." The offer is slated to roll out across 20 countries in Africa and the Middle East, beginning early this year. Find more details in the press release, after the break.

Continue reading Orange offers free Wikipedia access to mobile users in Africa and the Middle East

Orange offers free Wikipedia access to mobile users in Africa and the Middle East originally appeared on Engadget on Tue, 24 Jan 2012 12:41:00 EDT. Please see our terms for use of feeds.

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In the wake of yesterday's devastating earthquake in Turkey, Google has launched a specialized Person Finder to help victims find missing loved ones. First developed in response to the 2010 earthquake in Haiti, Google's Person Finder has since been deployed to several other natural disaster zones, including post-tsunami Japan earlier this year. The idea behind the company's Turkish initiative remains as straightforward as ever: users can enter information on the person they're looking for, or add any details they may have on people who aren't already accounted for. Of course, all submitted records remain available for public search and viewing. If you've been affected by the earthquake or have any information on someone who has, you can find Google's Person Finder at the source link below.

Google launches Person Finder app following earthquake in Turkey originally appeared on Engadget on Mon, 24 Oct 2011 08:16:00 EDT. Please see our terms for use of feeds.

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Microsoft's sights have clearly been set on expanding its Windows Phone empire into emerging markets, considering its recent interest in developing Tango, a low-cost version of its mobile OS due out next year. But the company's expansion strategy doesn't just get put on hold in the meantime -- Redmond announced a new partnership with Brightpoint, effectively adding the North African and Middle East markets to its Mango distribution list. Individual countries will have access to the Windows Phone Online Shop before the end of the year. We imagine there's quite a few anxious souls in the region who've been looking to get their hands on these devices for a long time now, but that wait is almost over.

Microsoft and Brightpoint buddy up to deliver Windows Phone to Middle East and Africa originally appeared on Engadget on Thu, 20 Oct 2011 17:26:00 EDT. Please see our terms for use of feeds.

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Continue reading Mike Lazaridis apologizes for BlackBerry outage: 'We've let many of you down' (video) (Update: full services restored)

Mike Lazaridis apologizes for BlackBerry outage: 'We've let many of you down' (video) (Update: full services restored) originally appeared on Engadget on Thu, 13 Oct 2011 10:11:00 EDT. Please see our terms for use of feeds.

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If you don't own a BlackBerry yourself, chances are you know somebody who does. And if that person lives in Africa, Asia, Europe, North America or South America, they're probably quite unhappy with RIM at the moment. This week's service outage began with a server failure in the UK, and spread like wildfire to Africa and the Middle East, before continuing on to parts of Asia, the US, Canada and a good portion of South America. This is only the latest BlackBerry service outage for RIM, bringing email, BBM and web browsing services to a halt. But with BlackBerry services playing a critical role in real-time business and government communications, any interruption is unacceptable, and costly for all.

RIM CTO David Yach responded to questions during a press conference this afternoon, explaining the original cause of the outage (that UK server failure, along with a series of failed redundancies), and how that grew into the global outage we're experiencing now:

"It's a backlog issue. Clearly we have a backlog in Europe, based on the initial outage and the time it's taken to stabilize that. At this point, we have not throttled the other regions, but as you can imagine, with the global reach of BlackBerry, people using it to contact others around the world, there's a lot of messages coming to Europe from Asia and the Americas, and those would be backed up on the other system. It's looking like over time that backlog built, and started impacting those other systems."

The obvious solution would be to clear the backlog and restore service, but in doing so, RIM would purge any undelivered messages. Yach said that all emails will eventually be delivered, however, so you shouldn't have anything to worry about there (there was no related comment regarding BBM messages). When asked what the company would be doing to "make right" by way of its customers, Yach emphasized that his focus was only on restoring service at this point, and made no promises of restitution.

Is the BlackBerry outage affecting you? Let us know by voting in our poll, or leaving a comment after the break.

Continue reading RIM clarifies global service outage, doesn't provide ETA for restore

RIM clarifies global service outage, doesn't provide ETA for restore originally appeared on Engadget on Wed, 12 Oct 2011 16:15:00 EDT. Please see our terms for use of feeds.

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It's day three of RIM's BlackBerry service outage in much of the world, including Europe, the Middle East, Africa, India, Brazil and Chile. But now the problem appears to have spread into Canada -- RIM's home turf -- and we're even hearing reports of some service issues in the US as well. We've reached out to RIM for comment, but we'd like to hear from you. Let us know whether or not you're having issues in the poll below, and jump past the break to sound off in the comments.

View Poll

Update: RIM has posted the following statement to its BlackBerry Service Update page:

BlackBerry subscribers in the Americas may be experiencing intermittent service delays this morning. We are working to resolve the situation as quickly as possible and we apologize to our customers for any inconvenience. We will provide a further update as soon as more information is available.

Update 2: RIM UK has also posted a statement:

We know that many of you are still experiencing service problems. The resolution of this service issue is our Number One priority right now and we are working night and day to restore all BlackBerry services to normal levels.

[Thanks to everyone who sent this in]

BlackBerry outage spreads to US and Canada, continues in Europe, Middle East, Africa, Asia, South America (update: RIM confirms) originally appeared on Engadget on Wed, 12 Oct 2011 09:05:00 EDT. Please see our terms for use of feeds.

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Well, RIM, things really aren't looking good for you over in EMEA, are they now? We've received several reports of a second BlackBerry outage for the Europe, Middle East and Africa region, and our friends over at T-Mobile UK and Vodafone Egypt have confirmed again on Twitter, just several hours after RIM tweeted that service had been restored. So, what's going on over there? We're reaching out to RIM for a statement, and like those of you affected, we can only hope that things get back up and running very quickly. Are you outraged? Experiencing perfect service (and in EMEA)? Jump past the break to tell us what's up in the comments.

Update: RIM has issued the following statement:

Media statement - October 11
Some users in Europe, the Middle East and Africa, India, Brazil, Chile, and Argentina are experiencing messaging and browsing delays. We are working to restore normal service as quickly as possible. We apologize for any inconvenience this has caused.

Update 2: Another update from RIM:

The messaging and browsing delays being experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM's infrastructure. Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible. We apologize for any inconvenience and we will continue to keep you informed.

[Thanks to everyone who sent this in]

BlackBerry services offline for some in Europe, the Middle East and Africa. Again. (update: RIM confirms India, South America, too) originally appeared on Engadget on Tue, 11 Oct 2011 11:13:00 EDT. Please see our terms for use of feeds.

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If there's one thing RIM doesn't need right now, it's another BlackBerry outage. Well, are you sitting down? RIM UK is currently investigating issues affecting "some users in EMEA" -- that's Europe, Middle East and Africa, for the acronym-disinclined. The company has turned to Twitter to acknowledge the outage, with T-Mobile UK and Vodafone Egypt chiming in as well (and pointing fingers at RIM, as expected). The Telegraph reports that the "glitch" hit around 11AM this morning local time, and is affecting email and instant messaging services, along with web browsing, leaving users unable to use their BlackBerrys for anything but making phone calls and sending texts. BlackBerry outages appear to be a rather frequent occurrence for RIM, typically hitting during peak usage times -- like, for example, 11AM on a Monday. So are you currently without service? Jump past the break to chime in with a comment.

Update: BBC is reporting that email services have been restored after the outage affected millions of users.

[Thanks to everyone who sent this in]

UK server failure sends BlackBerry devices offline in Europe, the Middle East and Africa (update: restored) originally appeared on Engadget on Mon, 10 Oct 2011 10:25:00 EDT. Please see our terms for use of feeds.

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Continue reading Nokia C3-01 Gold Edition gets blinged out with 1GHz processor and gold-plated bod

Nokia C3-01 Gold Edition gets blinged out with 1GHz processor and gold-plated bod originally appeared on Engadget on Tue, 23 Aug 2011 19:14:00 EDT. Please see our terms for use of feeds.

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