Hi everyone i already detected the issues for the past 3 weeks and TM ignore my complaint and yesterday they put this announcement and even my complaint to their NOC ignored. Hope the routing come back again and they fix it
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INTERNET SERVICES DISRUPTION DUE TO CABLE WORKS ON SMW4
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Telekom Malaysia Berhad (TM) wishes to announce that its consortium members have detected a cable fault on the Southeast Asia-Middle East-Western Europe 4 (SMW4) submarine cable network between Alexandria in Egypt and Palermo in Italy linking Malaysia to Europe and the United States (US). The consortium will be carrying out repair works on site on Saturday, 24 April 2010 and it is expected to be completed on Sunday, 2 May 2010.During the restoration process, there will be some interruption to the traffic to Europe and the US carried through that cable. TM is taking active steps to minimize disruptions; we have added additional links on other routes and coordinated with other international carriers in order to provide additional bandwidth for our customers.
Despite these initiatives, customers using Internet services nationwide may experience some degree of service degradation such as slow browsing while accessing international websites. Customers using Virtual Private Network (VPN) and other critical business applications linked to Europe and the US will be assured minimal degradation of service, if any. TM will provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced. We apologize for any inconveniences caused by this disruption, whilst at the same time, would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service. TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can call TM at 100 and select “Technical Assistance” or e-mail us at help@tm.com.my for any Internet related problems. |
Irate Malaysians have taken to Twitter as well as popular tech forum Lowyat.net to declare unanimously: “Streamyx sucks!”
“I’d like to know what happened, ” Davies (right) said. “It seems like the whole network just dropped.”
Besides voicing their frustration, users shared tips and experiences. One user reported being able to connect to the Internet by switching to Google’s DNS servers instead of TM’s.
Efforts to contact TM for clarification have proven futile as its support line was unreachable.
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