SYMPTOMS
EDIT: I believe this is not triggered by data usage as several people with low usage has also been hit by the cap.

I am unsure whether this is triggered by data usage or otherwise but here are the symptoms:

1. The caps appear to be hard caps. There is NO fluctuation in speed, it just appears as if it’s maxed out at 50 kB/sec. Some 4 mbit users report being capped at 200 kB/sec and I have a 512 customer being capped at about 25 kB/sec and saw some 1 mbit customers having the same thing. It does look like an intentional cap as they are in common multiples.

2. No appearance of packet loss

3. Speedtests to local servers except Cyberjaya are fine but speedtest to Singapore/Cyberjaya/any other outside server shows the hard cap speed.

4. This appears to be indiscriminate as it applies to ALL types of international transfers be it http/P2P/FTP.

HOW YOU CAN HELP

Don’t waste your time with TM’s customer support. They are ill-informed and don’t have any idea of this problem.

Best is to go directly to the SKMM and open a complaint there and hopefully with enough genuine complaints, we can force some action out of this hugely unethical and possibly unlawful throttling.

LYN REPORTS:

Many LYN Reports also appear to show the same thing:

badang_1785
MrComot
disket
figure8
myandylai
ericee9
huh?
Hornet

Sample of report of speedtest

I have been experiencing the same problem of connection slowdown for almost 24 hours. ive tested with different ip’s, eg. 60.50, 60.49, 60.52, 60.53, 124.82 all to no avail. ive tested my connection and noticed that ;

a) tm speedometer gave me full normal speed of 1.5 Mbps ;

b) speedtest.net speedometer gave constant 0.5 Mbps to all international servers ive tried ; singapore, UK and US

c) speedtest.net speedometer to Penang, KL and Seri Kembangan gave good, full speed of 1.5 Mbps

d) speedtest.net speedometer to Cyberjaya however gave 0.5 Mbps only

e) ping tests to international websites were around 250ms-350ms

f) a torrent download from ipt with more than 150 seeders got stuck at 0.5 Mbps only with either VPN, bolehroute or direct streamyx connection

g) upload speed to all servers anywhere were around 0.3 Mbps – 0.35 Mbps

ive concluded that something was wrong with tm’s routing so ive called up their support line earlier this evening. opened up a report about this and the technician said *probably* theres something wrong with the routing since she cant event re-set my port connection; the system would not respond. below ive got some example ;

direct connection speedtest to singapore;

direct connection speedtest to UK;

direct connection to US;

direct connection to Penang, KL and Seri Kembangan;

the odd part, speedtest to Cyberjaya;

the above results are the same with other ip ranges as i stated above.

*Credits to Reuben* Taken from http://forum.lowyat.net/topic/1648653

Telekom Malaysia Berhad ™ wishes to announce that there has been a disruption of its Internet services due to circuit faults on the Asian American Gateway (AAG) submarine cable network at Lantau in China and at the domestic international link at Genting Sempah, Pahang, linking Malaysia to the United States (US) and Hong Kong.

Due to this, customers using Internet services may now experience slow browsing while accessing content hosted in the U.S. and Hong Kong. In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the U.S. and Hong Kong may also experience some service degradation.

To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion.

During the restoration process, traffic to Northern America and Hong Kong may experience minor degradation while traffic to other countries is not affected. TM will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

Just a few weeks another cable fault again?  I think the whale is on their mating seasons

Telekom Malaysia Berhad (TM) wishes to announce that its consortium members have detected a cable fault on the South East Asia – Middle East – Western Europe 4 (SMW4) cable network along the Colombo – Mumbai segment that links Malaysia to Europe. The consortium will be carrying out repair works on site on Sunday, 23 May 2010.

During the restoration process, there may be some interruption to the traffic to Europe carried through that cable. TM has taken pro-active steps to minimize disruptions by providing adequate links on other routes and coordinated with other international carriers in order to provide additional bandwidth for our customers. In order to further alleviate the situation, TM will also be diverting traffic to other networks to reduce congestion, thus, minimizing the impact to our users.

However, despite these initiatives, customers using Internet services nationwide may experience some degree of service degradation such as slow browsing while accessing international websites. Nevertheless, customers using Virtual Private Network (VPN) and other critical business applications linked to Europe will be assured minimal degradation of service, if any.

TM will provide necessary updates on the progress of the restoration works.

We apologize for any inconveniences caused by this disruption, whilst at the same time, would like to assure our customers that TM is undertaking all necessary measures to ensure that customers experience minimal service interruption.

TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can call TM at 100 and select “Technical Assistance” or email help@tm.com.my for any Internet related problems.?

Here is the recent update for the cable fault. During this outage youtube.com speed has been improving at full speed. Not sure this is just temporarily or permanently. The speed for ftp is improving but no 100% at full speed. Hopefully TM.Net Network Operation Centre realized they still need to tune up the routing because a lot of people still complaining of their slow speed.

Kindly reply here for feedback regarding your speed.

Hitler Apply Streamyx

This is what happened if u can’t deliver 100Mbps to Hitler

Hi everyone i already detected the issues for the past 3 weeks and TM ignore my complaint and yesterday they put this announcement and even my complaint to their NOC ignored. Hope the routing come back again and they fix it

Thousands of Internet users found themselves cut off for about an hour when TM’s Streamyx service was interrupted by what looks to be a nationwide service failure.

Irate Malaysians have taken to Twitter as well as popular tech forum Lowyat.net to declare unanimously: “Streamyx sucks!”

Gareth Davies, IT security consultant and popular blogger, made the effort to ‘ping’ the main TM server and his findings showed service failures across the board. Connections to Penang, Johor, and most of the Klang Valley were down, according to his findings.

“I’d like to know what happened, ” Davies (right) said. “It seems like the whole network just dropped.”

Davies, himself a long-time Streamyx user says this is the first such experience he’s seen.

“I’ve seen area blackouts but never anything on this scale.”

Twitter fury

Malaysians with access to alternate Internet connections, such as mobile 3G were quick to voice their displeasure at TM.

On Twitter, Streamyx customers labeled their tweets with the Twitter tag #streamyxsucks.

Besides voicing their frustration, users shared tips and experiences. One user reported being able to connect to the Internet by switching to Google’s DNS servers instead of TM’s.

On popular tech forum lowyat.net, users from all over Malaysia from Sabah and Sarawak to Johor and Penang reported their service issues in a thread. Some anecdotes proved fairly entertaining such as this one from the user jamince:

“Streamyx in my office – Kelana Jaya is down too. My admin called Streamyx to ask if our account had been suspended. They checked for a long time, then they answered: “Sorry, I’m not able to check because our office Internet is down too.”

Efforts to contact TM for clarification have proven futile as its support line was unreachable.

One Malaysian Twitter user, bongkerz claimed to have gotten through to TM’s customer service, who confirmed the outage but gave no reason to its cause.

FTTH Distribution BOX

FTTH: Fiberoptic To The Home. It’s here. We’re just waiting for blast-off. This junction box in Bangsar Kuala Lumpur is just waiting for activation. It was released as a trial in Sri Hartamas Kuala Lumpur way back at the end of 2007. But with the recession setting in, everything slowed to a snail’s crawl. Well, snail’s pace taken into consideration, it seems that things have picked up again.
Read the full story

Streamyx is Malaysia’s premier broadband provider, hooking up Malaysians nationwide with the fast-paced online world.

The bandwidth provided by Streamyx gives you an unsurpassed Internet experience. Audio and video stream consistently. And you’re easily kept abreast with the complex applications and heavy websites that are now in vogue.

With Streamyx broadband you’ll be:

• perpetually online
• enjoying unlimited usage for a fixed rate, and downloading data at lightning speeds of up to 4.0Mbps!  ( This should be removed from www.streamyx.com )
  

Recently i wrote about the Fair Usage Policy of  TM.Net, recently they are cases line being capped by TM.Net due to high utilization, based on this new written fair usage policy the traffic is for P2P and not for other traffic.For those who are not using P2P Application and being capped please made a complaint to 1300889515 and make sure you choose technical support

This happened to all packages From 512kbps to up 4 Mbps connections.

What is the point having 4 Mbps connections if they enforced this kind of capping? It’s totally waste of time and money subscribing to those services, i hope TM.Net will review this fair usage policy and feel free to throttled P2P Connections and not for other traffic usage.

This is their new fair usage policy

http://www.streamyx.com.my/customer_care/customer_care.php?id=customer_care_fair_usage_policy

TM is committed to ensuring our customers receive the best broadband service at the most competitive price. To achieve this goal, we provide a contended broadband service. This means our Internet bandwidth (capacity) is catered to be shared by all our customers at any one point in time, to ensure we provide a satisfactory and acceptable performance on an equal basis to all our customers.

However, a small number of customers use more than their “fair share” of the Internet bandwidth provided by us. On average, about 10% of our customers are using a disproportionate amount of Internet bandwidth. These customers degrade the performance of our broadband service by taking bandwidth away from other customers, who use the service fairly.

For example, some customers use P2P or file sharing software, which constantly sends and receives videos and other types of very large files, throughout the day. These activities (download and upload continuously) use a lot of bandwidth and can significantly reduce the connection speed, which other customers are getting to access the Internet during peak hours. We don’t believe this is fair to the vast majority of our customers.

We wish to bring to your attention our traffic prioritization policy with regards to P2P and Fair Usage Policy. We would like to reiterate that the P2P throughput is subject to peers (seed) availability and their throughput as well.  Kindly note that TM does not have any control over peers’ availability or throughput.

The Fair Usage Policy automatically identifies the extremely heavy users and manages their bandwidth in order to protect the service of all our other customers. This traffic prioritization policy will protect the quality of service for the majority of our customers when they use the service, while at the same time, still allowing the extremely heavy users to continue to send and receive files with certain restrictions. With this policy in place, we will prioritize Internet activities like web browsing, live streaming, messaging applications and VOIP access while traffic to P2P sites will be given lower priority, due to the high bandwidth consumption of such services.

We wish to also highlight that as an Internet Service Provider (ISP), TM only provides access to the Internet and does not guarantee content delivery and performance where it is not within the domain of TM as an ISP. In fact, our international traffic management policy is designed to cater for all our customers so they have an optimal surfing experience within the normal limits of Internet usage.

As our priority is for all our customers to have a positive Internet experience, we wish to emphasize that it is important for all our customers to practice responsible usage of the allocated bandwidth based on normal usage.

We would like to reiterate that we are not against the use of P2P but we would like to educate our customers that the usage of excessive P2P does impact the overall service availability to our other customers.

TM does provide every customer with an allocated bandwidth, where other customers may use when not used by the others.  Unfortunately, the nature of P2P more often than not, takes more than their allocated bandwidth, thus causing undue setbacks for other users when they want to use the service.

As a responsible service provider, we believe it is our responsibility and commitment to educate and encourage responsible usage of the infrastructure we provide.

More discussion should be available here

Fair Usage Policy Discussion

Throttling By TM.Net

Dear Readers,

Do you know that you can upgrade your streamyx account online?

https://mips.tm.net.my/SelfCare/SelfcareMain.jsp

Streamyx / Business Broadband Online Registration Page