Telekom Malaysia Berhad ™ wishes to announce that there has been a disruption of its Internet services due to circuit faults on the Asian American Gateway (AAG) submarine cable network at Lantau in China and at the domestic international link at Genting Sempah, Pahang, linking Malaysia to the United States (US) and Hong Kong.
Due to this, customers using Internet services may now experience slow browsing while accessing content hosted in the U.S. and Hong Kong. In addition, customers using other IP services such as Virtual Private Network (VPN) and other critical business applications linked to the U.S. and Hong Kong may also experience some service degradation.
To alleviate the problem, some of the links have been rerouted to alternate routes to ease the congestion.
During the restoration process, traffic to Northern America and Hong Kong may experience minor degradation while traffic to other countries is not affected. TM will make further announcements on the progress of the restoration works.
TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.
Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.
Just a few weeks another cable fault again? I think the whale is on their mating seasons
Telekom Malaysia Berhad (TM) wishes to announce that its consortium members have detected a cable fault on the South East Asia – Middle East – Western Europe 4 (SMW4) cable network along the Colombo – Mumbai segment that links Malaysia to Europe. The consortium will be carrying out repair works on site on Sunday, 23 May 2010.
During the restoration process, there may be some interruption to the traffic to Europe carried through that cable. TM has taken pro-active steps to minimize disruptions by providing adequate links on other routes and coordinated with other international carriers in order to provide additional bandwidth for our customers. In order to further alleviate the situation, TM will also be diverting traffic to other networks to reduce congestion, thus, minimizing the impact to our users.
However, despite these initiatives, customers using Internet services nationwide may experience some degree of service degradation such as slow browsing while accessing international websites. Nevertheless, customers using Virtual Private Network (VPN) and other critical business applications linked to Europe will be assured minimal degradation of service, if any.
TM will provide necessary updates on the progress of the restoration works.
We apologize for any inconveniences caused by this disruption, whilst at the same time, would like to assure our customers that TM is undertaking all necessary measures to ensure that customers experience minimal service interruption.
TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can call TM at 100 and select “Technical Assistance” or email help@tm.com.my for any Internet related problems.?
Here is the recent update for the cable fault. During this outage youtube.com speed has been improving at full speed. Not sure this is just temporarily or permanently. The speed for ftp is improving but no 100% at full speed. Hopefully TM.Net Network Operation Centre realized they still need to tune up the routing because a lot of people still complaining of their slow speed.
Kindly reply here for feedback regarding your speed.
COMPLETION OF CABLE WORKS ON SMW4
Telekom Malaysia Berhad (TM) is pleased to inform its customers that the repair works on the Southeast Asia – Middle East – Western Europe 4 (SMW4) submarine cable network between Palermo (Southern Italy) and Alexandria (Northern Egypt) linking Internet traffic from Malaysia to Europe and the United States (US), have now been fully completed.
TM has already recovered its bandwidth capacity for Internet traffic to Europe and the US to-date. TM Internet services have resumed normal operations since Friday, 30 April 2010. Therefore, all international links have been fully restored and our services have resumed back to normal.
We would like to thank our customers for their understanding and patience during the affected period. Customers can call TM at 100 or e-mail us at help@tm.com.my for any Internet related problems.
COMPLETION OF CABLE WORKS ON SMW4
Telekom Malaysia Berhad (TM) is pleased to inform its customers that the repair works on the Southeast Asia – Middle East – Western Europe 4 (SMW4) submarine cable network between Palermo (Southern Italy) and Alexandria (Northern Egypt) linking Internet traffic from Malaysia to Europe and the United States (US), have now been fully completed.
TM has already recovered its bandwidth capacity for Internet traffic to Europe and the US to-date. TM Internet services have resumed normal operations since Friday, 30 April 2010. Therefore, all international links have been fully restored and our services have resumed back to normal.
We would like to thank our customers for their understanding and patience during the affected period. Customers can call TM at 100 or e-mail us at help@tm.com.my for any Internet related problems.
Hi everyone i already detected the issues for the past 3 weeks and TM ignore my complaint and yesterday they put this announcement and even my complaint to their NOC ignored. Hope the routing come back again and they fix it
INTERNET SERVICES DISRUPTION DUE TO CABLE WORKS ON SMW4
Telekom Malaysia Berhad (TM) wishes to announce that its consortium members have detected a cable fault on the Southeast Asia-Middle East-Western Europe 4 (SMW4) submarine cable network between Alexandria in Egypt and Palermo in Italy linking Malaysia to Europe and the United States (US). The consortium will be carrying out repair works on site on Saturday, 24 April 2010 and it is expected to be completed on Sunday, 2 May 2010.During the restoration process, there will be some interruption to the traffic to Europe and the US carried through that cable. TM is taking active steps to minimize disruptions; we have added additional links on other routes and coordinated with other international carriers in order to provide additional bandwidth for our customers.
Despite these initiatives, customers using Internet services nationwide may experience some degree of service degradation such as slow browsing while accessing international websites. Customers using Virtual Private Network (VPN) and other critical business applications linked to Europe and the US will be assured minimal degradation of service, if any.
TM will provide necessary updates on the progress of the restoration works, and would like to elicit feedback from our customers on the quality of service experienced.
We apologize for any inconveniences caused by this disruption, whilst at the same time, would like to assure customers that we are undertaking all necessary measures to ensure that customers experience uninterrupted service.
TM wishes to thank its customers for their understanding and patience during the affected period. Meanwhile, customers can call TM at 100 and select “Technical Assistance” or e-mail us at help@tm.com.my for any Internet related problems.
Thousands of Internet users found themselves cut off for about an hour when TM’s Streamyx service was interrupted by what looks to be a nationwide service failure.
Irate Malaysians have taken to Twitter as well as popular tech forum Lowyat.net to declare unanimously: “Streamyx sucks!”
Gareth Davies, IT security consultant and popular blogger, made the effort to ‘ping’ the main TM server and his findings showed service failures across the board. Connections to Penang, Johor, and most of the Klang Valley were down, according to his findings.
“I’d like to know what happened, ” Davies (right) said. “It seems like the whole network just dropped.”
Davies, himself a long-time Streamyx user says this is the first such experience he’s seen.
“I’ve seen area blackouts but never anything on this scale.”
Twitter fury
Malaysians with access to alternate Internet connections, such as mobile 3G were quick to voice their displeasure at TM.
On Twitter, Streamyx customers labeled their tweets with the Twitter tag #streamyxsucks.
Besides voicing their frustration, users shared tips and experiences. One user reported being able to connect to the Internet by switching to Google’s DNS servers instead of TM’s.
On popular tech forum lowyat.net, users from all over Malaysia from Sabah and Sarawak to Johor and Penang reported their service issues in a thread. Some anecdotes proved fairly entertaining such as this one from the user jamince:
“Streamyx in my office – Kelana Jaya is down too. My admin called Streamyx to ask if our account had been suspended. They checked for a long time, then they answered: “Sorry, I’m not able to check because our office Internet is down too.”
Efforts to contact TM for clarification have proven futile as its support line was unreachable.
One MalaysianTwitter user, bongkerz claimed to have gotten through to TM’s customer service, who confirmedthe outage but gave no reason to its cause.
To check this up u need to access your modem WEB Gui connect directly modem to your PC if ur gateway address is 192.168.1.1
Go to i.e or firefox browser type http://192.168.1.1 <– certain modem have different default ip address checkup your Modem Manual for instruction.
Pls note that u also can check how fast the ISP Capped your speed . If you subscribe to 1 Mbps the ISP should capped you at 1024kbps or 1524kbps. Having caps higher speed is better because u can enjoy higher speed but most ISP now capped ur speed via ur username example if u have 1 Mbps the best speed u can got is around 1.5 Mbps even though the isp capped you at 4024kbps
They are also certain issues when people subscribe 1 Mbps but the ISP capped their line at 512kbps so they can’t enjoy the true speed of their broadband. Using this tips u can check yourself whether you are capped at the correct speed. Please note if ur ADSL is bad having high caps will have your attenuation noise higher that will cause DSL light to blink that’s why u have to read this tips.
Sample of 1 Mbps line Quality
SN Margin (AKA Signal to Noise Margin or Signal to Noise Ratio)
Relative strength of the DSL signal to Noise ratio. 6dB is the lowest dB manufactures specify for modem to be able to synch. In some instances interleaving* can help raise the noise margin to an acceptable level. The higher the number the better for this measurement.
> 6dB or below is bad and will experience no synch or intermittent synch problems
> 7dB-10dB is fair but does not leave much room for variances in conditions
> 11dB-20dB is good with no synch problems
> 20dB-28dB is excellent
> 29dB or above is outstanding
Line Attenuation
Measure of how much the signal has degraded between the DSLAM and the modem. Maximum signal loss recommendation is usually about 60dB. The lower the dB the better for this measurement.
> 20dB and below is outstanding
> 20dB-30dB is excellent
> 30dB-40dB is very good
> 40dB-50dB is good
> 50dB-60dB is poor and may experience connectivity issues
> 60dB or above is bad and will experience connectivity issues
Recently TM.Net has launch a new High Speed Broadband that we call UniFi but sadly it comes with bandwidth limitation unless you’re using a business packages. I think there’s a no point if you’re having a high speed broadband but have this kind of caps limitations.
Due to public comment via twitter and blog TM.Nut already put off the caps for now for VIP Packages. This is only temporary for now . So if you’re a heavy user just spend another RM 50 to get the Biz5 Packages so you can play safe. More will be updated soon
Telekom Malaysia Berhad (TM) wishes to inform our customers that we will be migrating our existing global network to a new platform to facilitate ongoing improvements of our network performance and service quality. The migration will allow TM to provide a more integrated service proposition to support a larger ecosystem of applications.
The migration exercise will take place on 9, 13, 16, 20, 23 and 30 January 2010 between 12.00 am until 6.00 am.
Therefore, all our Internet and Voice over Internet Protocol (VoIP) services such as Streamyx, iTalk and Home Prepaid customers nationwide may experience minor service interruptions during the stipulated period. We would like to assure our customers that the services would resume to normal after the stipulated period.
TM would like to thank you for your patience during our migration period and we would like to assure you that we are upgrading our network to enable us to provide you with the best in next- generation network (NGN) services.
For more information, customers can contact us at 100 or log on to www.tm.com.my.
Irate Malaysians have taken to Twitter as well as popular tech forum Lowyat.net to declare unanimously: “Streamyx sucks!”
“I’d like to know what happened, ” Davies (right) said. “It seems like the whole network just dropped.”
Besides voicing their frustration, users shared tips and experiences. One user reported being able to connect to the Internet by switching to Google’s DNS servers instead of TM’s.
Efforts to contact TM for clarification have proven futile as its support line was unreachable.
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