Dear Valued Customers,

Telekom Malaysia Berhad (TM) wishes to inform our customers that we will be migrating our existing global network to a new platform to facilitate ongoing improvements of our network performance and service quality. The migration will allow TM to provide a more integrated service proposition to support a larger ecosystem of applications.

The migration exercise will take place on 9, 13, 16, 20, 23 and 30 January 2010 between 12.00 am until 6.00 am.

Therefore, all our Internet and Voice over Internet Protocol (VoIP) services such as Streamyx, iTalk and Home Prepaid customers nationwide may experience minor service interruptions during the stipulated period. We would like to assure our customers that the services would resume to normal after the stipulated period.

TM would like to thank you for your patience during our migration period and we would like to assure you that we are upgrading our network to enable us to provide you with the best in next- generation network (NGN) services.

For more information, customers can contact us at 100 or log on to www.tm.com.my.

Click here for Bahasa Malaysia version

HSBB Installation Video

FTTH Distribution BOX

FTTH: Fiberoptic To The Home. It’s here. We’re just waiting for blast-off. This junction box in Bangsar Kuala Lumpur is just waiting for activation. It was released as a trial in Sri Hartamas Kuala Lumpur way back at the end of 2007. But with the recession setting in, everything slowed to a snail’s crawl. Well, snail’s pace taken into consideration, it seems that things have picked up again.
Read the full story

Streamyx is Malaysia’s premier broadband provider, hooking up Malaysians nationwide with the fast-paced online world.

The bandwidth provided by Streamyx gives you an unsurpassed Internet experience. Audio and video stream consistently. And you’re easily kept abreast with the complex applications and heavy websites that are now in vogue.

With Streamyx broadband you’ll be:

• perpetually online
• enjoying unlimited usage for a fixed rate, and downloading data at lightning speeds of up to 4.0Mbps!  ( This should be removed from www.streamyx.com )
  

Recently i wrote about the Fair Usage Policy of  TM.Net, recently they are cases line being capped by TM.Net due to high utilization, based on this new written fair usage policy the traffic is for P2P and not for other traffic.For those who are not using P2P Application and being capped please made a complaint to 1300889515 and make sure you choose technical support

This happened to all packages From 512kbps to up 4 Mbps connections.

What is the point having 4 Mbps connections if they enforced this kind of capping? It’s totally waste of time and money subscribing to those services, i hope TM.Net will review this fair usage policy and feel free to throttled P2P Connections and not for other traffic usage.

This is their new fair usage policy

http://www.streamyx.com.my/customer_care/customer_care.php?id=customer_care_fair_usage_policy

TM is committed to ensuring our customers receive the best broadband service at the most competitive price. To achieve this goal, we provide a contended broadband service. This means our Internet bandwidth (capacity) is catered to be shared by all our customers at any one point in time, to ensure we provide a satisfactory and acceptable performance on an equal basis to all our customers.

However, a small number of customers use more than their “fair share” of the Internet bandwidth provided by us. On average, about 10% of our customers are using a disproportionate amount of Internet bandwidth. These customers degrade the performance of our broadband service by taking bandwidth away from other customers, who use the service fairly.

For example, some customers use P2P or file sharing software, which constantly sends and receives videos and other types of very large files, throughout the day. These activities (download and upload continuously) use a lot of bandwidth and can significantly reduce the connection speed, which other customers are getting to access the Internet during peak hours. We don’t believe this is fair to the vast majority of our customers.

We wish to bring to your attention our traffic prioritization policy with regards to P2P and Fair Usage Policy. We would like to reiterate that the P2P throughput is subject to peers (seed) availability and their throughput as well.  Kindly note that TM does not have any control over peers’ availability or throughput.

The Fair Usage Policy automatically identifies the extremely heavy users and manages their bandwidth in order to protect the service of all our other customers. This traffic prioritization policy will protect the quality of service for the majority of our customers when they use the service, while at the same time, still allowing the extremely heavy users to continue to send and receive files with certain restrictions. With this policy in place, we will prioritize Internet activities like web browsing, live streaming, messaging applications and VOIP access while traffic to P2P sites will be given lower priority, due to the high bandwidth consumption of such services.

We wish to also highlight that as an Internet Service Provider (ISP), TM only provides access to the Internet and does not guarantee content delivery and performance where it is not within the domain of TM as an ISP. In fact, our international traffic management policy is designed to cater for all our customers so they have an optimal surfing experience within the normal limits of Internet usage.

As our priority is for all our customers to have a positive Internet experience, we wish to emphasize that it is important for all our customers to practice responsible usage of the allocated bandwidth based on normal usage.

We would like to reiterate that we are not against the use of P2P but we would like to educate our customers that the usage of excessive P2P does impact the overall service availability to our other customers.

TM does provide every customer with an allocated bandwidth, where other customers may use when not used by the others.  Unfortunately, the nature of P2P more often than not, takes more than their allocated bandwidth, thus causing undue setbacks for other users when they want to use the service.

As a responsible service provider, we believe it is our responsibility and commitment to educate and encourage responsible usage of the infrastructure we provide.

More discussion should be available here

Fair Usage Policy Discussion

Throttling By TM.Net

Dear Valued Customers,

Telekom Malaysia Berhad (TM) wishes to announce that its consortium members have detected that a 2nd cable fault on Segment 7 of the Asia Pacific Cable Network 2 (APCN2) undersea cable network between China and Taiwan on Friday, 14 August 2009.

The fault follows three other service disruptions that recently hit the same cable network, affecting APCN2 Segment 7, between Hong Kong and Taiwan, and APCN2 Segment 1, which connects Singapore and Malaysia. The earlier faults on APCN2 Segment 1 were restored on Sunday, 16 August 2009.

As a result, customers using Internet services may continue to experience slow browsing while accessing websites hosted in the US and Northern Asia. In addition, customers using other IP services such as Virtual Private Network (VPN) over Internet and other critical business applications linked to the US and Northern Asia may experience some service degradation. To alleviate the problem, some of the links have been directed to alternate routes to ease the congestion.

Restoration works on the affected cables are already in progress. Full recovery of Internet services is expected to be on 10 September 2009. TM will make further announcements on the progress of the restoration works.

TM wishes to assure its customers that it is undertaking all necessary measures to restore communications services for its customers as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at help@tm.com.my for any Internet related problems.

Thank You.